Surveys included, not an add-on
Most survey tools give you a score. This one gives you a roadmap.
Survey in the widget
Targeting rules
Results
Routing
NPS survey
How likely are you to recommend ProductBridge?
0
6
10
“Search still takes too long on bigger workspaces.”
Answer routes to
Feedback board item
Deduplicated, voted on, attached to the customer record, and ready for the roadmap.
Customer: Aya K.
Roadmap-ready
You already know your score. You still do not know what to do about it.
The number goes in a slide.
NPS gets reported quarterly and changes nothing between reports.
The comments go nowhere.
Someone explains exactly what is wrong, and it ends up in a CSV.
You ask at the wrong moment.
A survey on page load asks people who have not done anything yet.
You cannot tell who answered.
A score without a customer attached cannot be followed up, segmented or connected to anything.
Five question types, one engine
Pick the question that fits the moment, then decide what should happen after the answer arrives.
NPS
The classic 0 to 10 loyalty score.
CSAT
Satisfaction after a key interaction.
CES
How much effort a task took, on a scale you can edit.
Poll
Single or multiple choice.
Open feedback
Free text, when you do not know what you are looking for yet.
Ask at the right moment
Three trigger modes, so the question arrives when the answer is worth something. Add a delay, set recurrence, and choose whether a dismissed survey comes back.
Auto
Show on page load, when you want breadth.
Event
Fire when something happens in your product, by calling track().
Manual
Ask right after someone finishes the thing you care about with startSurvey().
Ask the right people
Target by segment, only ask people you can attach an answer to, and control exactly where a survey runs.
Segments
Target everyone, or one user segment.
Identified users only
Restrict to people you can actually attach an answer to.
URL rules
Show and hide rules with wildcard support, so the question only appears where it makes sense.
The differentiator
Every other survey tool ends here. This is where ours starts.
Detractors become feedback items.
Promoters get pointed somewhere useful.
Answers attach to a person.
And the loop closes.
Three ways to deliver
Use the widget, fire surveys programmatically, or share a standalone link when the answer belongs outside your app.
In the widget
On your site or in your app.
Through the SDK
Fired programmatically with track() or startSurvey().
By link
A standalone public survey page for email, Slack, or a footer.
Results you can read
Per type analytics, so each survey is measured the way it should be: NPS and CSAT scores, CES effort, poll tallies, and a readable feed of open responses rather than a wall of rows.
We use this on ourselves.
ProductBridge runs its own product surveys in ProductBridge, and the answers land on the same board that drives our public roadmap.