Support included — not an add-on
Most support tools close tickets. This one gives you a roadmap.
Messenger
Inbox
Customer record
Reports
Hi, how can we help?
Search help
Vote roadmap
Can you link this conversation to our SSO request?
Views
Open 18
Mentions 4
Snoozed 6
SSO request from June
Linked to Roadmap: Enterprise SSO
Use macro: Product update reply
Send and close
THE PROBLEM
Your helpdesk is a graveyard for product insight
Best feedback, closed away
The best feedback you get all week arrives as a ticket. Then it gets answered, closed and never looked at again.
Agents work blind
A name and an email tell them nothing about what this person pays you, what they have already asked for, or what page they are stuck on.
Nothing connects
Support lives in one tool, the roadmap in another. Linking them is somebody’s manual job, so it does not happen.
The loop never closes
Six weeks later you ship exactly what they asked for. They never hear about it, because your helpdesk has no idea who they were.
A messenger your customers will actually open
One snippet on any site, or switch it on inside your portal and widget instantly.
Five tabs: home, messages, help, news and roadmap, all inside the same customer-facing bubble.
Yours, not ours: brand-derived gradients, light and dark themes, and localized content per audience.
Configurable per organization, so every tab can be switched on or off for the audience that should see it.
Home
Help
Roadmap
Expected reply time
Usually under one business hour
An inbox built for real support work
A views rail, conversation list, thread and customer pane. All resizable, and it remembers your layout.
Saved views, team groups, live counts and chip filters.
List view or dense sortable table for backlog work.
Macros, notes, mentions and split send actions.
Archive, spam, snooze, transcript forward and audit history.
Urgent billing issue
P1
Macro suggested
Every conversation on a full customer record
When a contact matches a ProductBridge user, the context pane becomes a real CRM panel.
Who they are: activity stats, CRM fields and custom attributes edited in place.
What they asked for: feedback posts, roadmap posts and recent conversations.
Where they are stuck: device, page, referrer, last seen and full page-view trail.
Linked to the work: attach the ticket to a feedback or roadmap post.
RJ
Rohith J
Customer record matched
Linked to Roadmap
Enterprise SSO request
AI in the rail, not in the way
Useful help appears beside the conversation when your team asks for it, without turning support into a black box.
Conversation summary
Generated on demand for any thread, and regenerated whenever you need it.
Suggested priority
Urgent threads surface themselves instead of waiting for someone to notice.
Similar conversations
Vector search across your history finds how this was answered last time.
Channels, reporting and setup without the sprawl
Email as a channel
Connect a support mailbox over IMAP and SMTP, test each leg before you save, or use the generated forward-to address. Email threads land in the same inbox as chat.
Reports and SLAs
Track open volume, first response time and CSAT across 7, 30 and 90 days. Match SLA policies by priority so response targets are explicit.
Setup in minutes
Customize appearance, tabs, conversation behavior, CSAT and office hours, then copy your install snippet. The live preview repaints with every unsaved edit.
Support is one stage of the loop
Answer the question, connect it to what you build, then tell the person when it ships.