Canny Pricing 2026: $79 Becomes $529 at 1,000 Tracked Users

TL;DR

As of August 2026, Canny has three plans: Free at $0 for 25 tracked users, Pro starting at $99 monthly or $79/month with annual billing for 100 tracked users, and Business with custom pricing. Pro increases through fixed tracked-user tiers, reaching $529/month annually at 1,000 tracked users and $1,079 at 5,000. Without a spending limit, exceeding a tier triggers a prorated upgrade; with a limit, Canny pauses tracking feedback from new users.

Canny is one of the best-known tools for collecting feedback. It gives you voting boards, a public roadmap, and a changelog – all in one place. The problem is the pricing.

Canny charges based on “tracked users,” which means anyone who posts, votes, or comments on your board. So as more people use your product and share feedback, your bill climbs. 

So it will be hard to know how much you’ll pay next month. That unpredictability isn’t just a Canny problem. In Zylo’s 2026 SaaS Management Index, 78% of IT leaders said they’d been hit with unexpected charges from consumption-based pricing, and 61% had to cut projects because of unplanned cost increases.

In this guide, we’ll look at how Canny’s pricing works, what real teams pay, where the tool falls short, and the best Canny alternative in 2026.

Disclosure: ProductBridge is our own product. Both tools were compared on the same criteria, with Canny’s prices taken straight from their pricing page.

Canny Pricing at a Glance

Canny has three plans: Free, Pro, and Business. But the plan isn’t what decides your bill. Tracked users do.

Note: The $79/mo is a starting price, not a flat rate. It covers 100 tracked users. Add more, and the same Pro plan gets more expensive.

What is a Tracked User?

A tracked user is any person tied to feedback on your board. That includes anyone who:

• Posts a feature request

• Votes on an idea

• Comments on a post

• Has feedback added on their behalf by your team

• Gets added automatically when Canny’s AI pulls feedback from your support tickets or sales calls

Once someone becomes a tracked user, they stay counted. The number never drops. Canny also has two other user types, but they don’t affect your bill. Managers are your own team members who run the boards – you get 5 on Free and 10 on Pro, so they’re a limit rather than a per-seat charge. Contributors are unlimited on every plan. Tracked users are the number that moves your price.

What Canny Actually Costs Your Team

The $79/mo price only covers 100 tracked users. After that, it goes up — and the gap between Canny and flat-rate pricing widens fast.

Here’s what Canny costs at different user counts, straight from their pricing in August 2026. We also compared Canny pricing to ProductBridge pricing (our platform) – we’re an alternative to Canny but unbiased in the comparison.

Use the free interactive calculator below — drag the slider to your tracked-user count, switch between annual and monthly billing, and see your real Canny bill next to ProductBridge’s flat price.

Canny Pricing Calculator

See what Canny Pro really costs as your tracked users grow.

ProductBridge Starter

$29/mo

Flat price with unlimited tracked users — a board with 100 or 10,000 users costs the same. Or start on the Free plan.

Canny Pro

$279/mo

5,000+ tracked users requires a custom Business plan · prices from canny.io, August 2026 · billed annually · switch to monthly

How many tracked users do you have?

500

1005,000+

Canny tracked-user pricing table

Unlike Canny, ProductBridge doesn’t charge by tracked users. A board with 100 people and a board with 10,000 cost the same. Your price only goes up when you want more features – not when more users show up.

ProductBridge Growth includes:

• Unlimited tracked users

• White-label branding

• SSO/SAML

• Unlimited auto-ingestion

The pricing gap between Canny and ProductBridge grows fast. At 200 tracked users, ProductBridge is 78% cheaper than Canny Pro. At 1,000 users, it’s 95% cheaper. At 5,000 users, ProductBridge costs 97% less – $348 a year versus $12,948.

Does Canny Offer a Free Trial?

Yes, Canny gives you a 14-day trial on the Pro plan, and you don’t need a credit card to start it. The Business plan doesn’t have a trial – you book a demo with their sales team instead.

There’s also a free plan that includes:

• 25 tracked users

• 5 managers

• Unlimited contributors

• Unlimited feedback and boards

• Autopilot AI

• Changelog and public roadmap

The catch is the 25 tracked users cap. It’s enough to test Canny, not enough to run a real board – most products pass 25 users within a few weeks of launch.

Where Canny Falls Short

• Your bill grows with engagement. 

The more people vote and comment, the more you pay. A feature request that gets shared around is good for your product and bad for your budget.

• Jira and Linear need Pro.

Pushing feature requests into your dev workflow is a strong reason teams buy a feedback tool. The free plan doesn’t include it.

• SSO is in Business only.

If your company needs single sign-on for security or compliance, there’s no self-serve option – just a sales call and a custom quote. It’s common enough to have its own tracker: the SSO Wall of Shame lists vendors that gate SSO behind a higher tier, on the argument that security shouldn’t be a premium feature.

• You pay to remove their branding.

“Powered by Canny” sits on your board on every plan below Business.

• It’s built for enterprise sales teams.

Canny reads your sales and support calls to show you what to build. Useful if you have a sales team. Too much if you just want a public board where users vote on features.

Canny works best for large B2B teams with revenue data to tie feedback to. For smaller teams, most of the price sits in features you won’t use.

Is Canny Worth It in 2026?

It depends on who’s using it. Canny has built a real product over the years, and for some teams the price makes sense. For others, the tracked user model is expensive (a $79 plan becomes $529 at 1,000 users).

Canny is worth it if:

• You’re a B2B company with a sales team feeding conversations into Autopilot

• You need feedback tied to revenue and account data

• Your tracked user count is small and stays small

• You already use Intercom, Zendesk, or Gong and want feedback pulled in automatically

Canny isn’t worth it if:

• You have a large, active user base — that’s exactly what raises your bill

• You just need a public board, voting, and a roadmap

• You need SSO or white-label branding without a sales call

• You want to know what you’ll pay six months from now

The tool works well. The interface is clean, and Autopilot on the free plan is genuinely good. The problem is the pricing model – a16z’s Tugce Erten and Mark Regan call predicting usage, and therefore cost, “a major sticking point for buyers of usage-based software.” Canny charges more as your feedback succeeds, and most teams want the opposite.

ProductBridge as a Canny Alternative

ProductBridge pulls feedback automatically from 20+ sources alongside a public portal and in-app widgets. From there, AI groups everything into themes and pain points instead of handing you a raw list of requests. You get feedback boards, roadmaps, and a changelog, plus a help center and surveys that Canny doesn’t offer.

The other difference is how you pay for it: instead of charging per tracked user like Canny, ProductBridge uses flat pricing – your bill stays the same whether 100 people or 10,000 people vote on your board.

Quick Comparison: Canny vs ProductBridge

Canny details verified from it's official pricing page, August 2026.

ProductBridge is a strong option for startups and growing SaaS teams that want roadmap management, customer feedback collection, and a public voting board without paying more every time a new user joins the conversation.