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We ran our AI support agent against Intercom's Fin, 55 cases, blind judge. Ours routed 10 of 12 account actions to a human. Fin routed 0 of 4.
Customer Success
comparison
We ran our AI support agent against Featurebase's Fibi on BugSmash's own docs. Blind judge, 55 shared cases, four criteria: 4.07 vs 3.39, losses included.
Freshdesk raised prices and shrank its free plan in 2026. Compare ProductBridge, Intercom, Zendesk, Zoho Desk and Help Scout on real pricing and AI fees.
Alternatives
What Intercom really costs in 2026: $29 to $132 per seat, plus $0.99 per Fin outcome. See the bill at 3, 5, 10 and 20 seats, and a flat-priced alternative.
ProductBridge and Nolt both start at $29/mo. Compare AI feedback synthesis, board limits, integrations, and what each costs as you add boards.
Product Management
Gleap starts at $49/mo and jumps to $149 with a second teammate. 5 alternatives compared on AI, pricing and fit, including one flat at $29/mo.
Sleekplan collects feedback manually with no AI. See 7 alternatives, pricing from $23 to $1,000/mo, including one flat priced pick with AI synthesis built in.
Intercom is now owned by Salesforce and costs $29–$132 per seat plus $0.99 per AI outcome. Compare 5 alternatives, including one at $29/mo flat.
ProductBridge's AI support agent scored 4.28 vs Gleap's 3.76 on 50 blind-judged questions over Smartlead's own docs — including the category we lost.
Headway has no feedback board, roadmap, email, or analytics. We compared 6 alternatives on price and features – including three that start at $29/mo.
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AI-native customer support and feedback on one customer record.The flat-priced alternative to Canny, Featurebase and Intercom.
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