One loop. Four stages. One record.
Every stage writes to the same customer, so the next stage starts with context instead of a blank page.
ProductBridge turned our feedback chaos into a clear product roadmap. Setup took 15 minutes.
Maxwell Nicholson
CEO at Blossom
Capture feedback wherever customers share it
Capture customer feedback wherever it happens—from dedicated portals and in-app widgets to support conversations, surveys, and 15+ integrations.
Bring requests in from support chats, surveys, email, Slack, Intercom, Zendesk, reviews, and more.
Public feedback portal
Give customers a dedicated place to submit ideas, vote, comment, and follow their requests from consideration to release.
In-app widgets
Let users share feedback and request features without leaving your product.
From scattered feedback to clear product intelligence
ProductBridge AI analyzes every incoming signal, identifies related requests, merges duplicates, and organizes feedback into themes, observations, pain points, and insights—so your team can see what customers need and why.
Thanks for your feedback
Merge duplicates automatically
Different versions of the same request become one clear feedback item, while every customer, conversation, and vote remains attached.
Uncover themes and pain points
Related feedback is automatically grouped into recurring themes, observations, and customer problems.
Surface actionable insights
See emerging needs, changing trends, affected customers, and the strongest opportunities hidden across your feedback.
Support customers. Learn from every conversation.
Resolve questions faster with AI assistance while keeping every conversation connected to the customer’s account, activity, feedback, and roadmap requests.
Give customers live chat, help articles, roadmap voting, and product updates in one branded, multilingual messenger.
Chat and email, one inbox
Manage every conversation with assignments, teams, internal notes, macros, labels, priorities, SLAs, and CSAT.
AI agents that take action
Deploy grounded AI agents that answer from approved content, call your APIs, follow workflows, and hand off to your team when needed.
Every conversation in context
See account details, MRR, product activity, page history, previous conversations, feedback, and votes—and link any thread directly to a feedback or roadmap item.
Prioritize what matters - not who shouts loudest.
Score requests using reach, vote count, customer segment, and revenue impact. Turn the strongest signals into a roadmap your team can explain and customers can follow.
Prioritisation
Score every request by revenue impact, vote count, and customer segment. AI surfaces the themes worth building next — no more gut-feel prioritisation.
Public Roadmaps
Share what’s planned, in progress, and shipped. Customers watch their requests move forward, and your team fields fewer “any update?” tickets.
Thanks for your feedback
Changelog, Help Center & MCP
Run the whole loop from one place, with every signal tied back to the same customer.
Changelog
When something ships, publish the update once and notify every customer who requested or voted for it.
Help Center
Write an article once. The AI agent uses it to answer, and fewer of those questions reach your inbox.
MCP
36 tools for Claude, ChatGPT and Cursor - ask about your feedback from the assistant you already use.
Surveys that lead to better decisions.
Run NPS, CSAT, CES, polls, and open-ended surveys inside your product. Every response stays connected to the customer and feeds directly into your feedback intelligence.
Thanks for your feedback
NPS
Run NPS in-app and turn every score into a follow-up conversation.
CSAT & CES
Understand customer satisfaction and effort after support conversations and important product experiences.
Responses become insights
Open-ended responses flow into Feedback Intelligence, where AI groups them into themes, observations, and pain points.
Testimonials
Product teams switching from Canny, Featurebase, and Userback tell us the same thing: one tool, one customer record, faster decisions.
AI that does the part nobody wants to do
AutoBridge reads every channel, merges the duplicates and rolls the rest into themes — the pile becomes a picture.
Feedback collects itself
AutoBridge pulls feedback out of support conversations, app-store reviews, G2 and Trustpilot. Nobody copy-pastes into a board.
Duplicates merge
The same request, said fifteen ways, becomes one post with fifteen voters. Your counts are finally real.
Themes, reach and impact
Posts roll up into themes scored by how many customers they touch. The loudest customer stops winning. The right request does.
Support that keeps up
Thread summaries on demand, past answers surfaced, and urgent conversations raise their own hand.
Connect what you already run.
Bring in conversations and reviews from Slack, Intercom, Zendesk, Discord, email, G2, Trustpilot, and more. Send delivery work to tools such as Linear and Jira.
Questions you are probably asking
Short answers about support, feedback, help, surveys and the customer record.
What is ProductBridge?
ProductBridge is an AI-native customer support and feedback management platform for SaaS teams. It puts live chat, help center, surveys, feedback boards, roadmap and changelog on one customer record, so a support conversation can become a feature request, get prioritized, and the customer is told when it ships.
Is ProductBridge a support tool or a feedback tool?
Both, and that is the point. Most teams buy a helpdesk and a feedback board separately, then spend their week copying between them. ProductBridge is one system, so a support conversation can become a feature request without anyone retyping it.
How is ProductBridge different from Intercom?
Intercom stops at the conversation. There is no feedback board, no public roadmap and no changelog, and surveys are a paid add-on. In ProductBridge a conversation links to a roadmap item, and the customer who asked gets notified when it ships.
How is ProductBridge different from Canny and Featurebase?
Canny has feedback, roadmap and changelog but no live chat, help center or surveys. Featurebase adds support but charges per seat and per AI resolution. ProductBridge covers both on one customer record for one flat price, with no per-seat, per-tracked-user or per-resolution fees.
How much does ProductBridge cost?
There is a free plan. Paid plans are flat: Starter from $29 a month and Growth from $59 a month billed annually, with no per-seat or per-tracked-user pricing. Paid plans include a 14-day free trial and the free plan needs no credit card.
How is ProductBridge different from Canny and Featurebase?
Canny has feedback, roadmap and changelog but no live chat, help center or surveys. Featurebase adds support but charges per seat and per AI resolution. ProductBridge covers both on one customer record for one flat price, with no per-seat, per-tracked-user or per-resolution fees.
Can I migrate from Canny, Featurebase or Intercom?
Yes. Import existing feedback, votes and users by CSV, and connect Intercom to keep conversations flowing in.
How long does setup take?
Most teams are live in about 15 minutes: connect a source or drop in the widget, publish the portal, and the AI starts merging duplicates immediately.
Can I migrate from Canny, Featurebase or Intercom?
Yes. Import existing feedback, votes and users by CSV, and connect Intercom to keep conversations flowing in.
Do I have to use all of it?
No. Every messenger tab can be switched off per organization, so you can run just the help center, or just chat, and turn the rest on later.
Can I put this on my own domain?
Yes. Custom domain and your brand colors across the portal, help center and messenger.
What languages do you support?
The messenger, help center and changelog are localized, with per-audience and per-language content.
Does ProductBridge have an API or MCP server?
Yes. A REST API and webhooks on paid plans, and an MCP server on basic Starter plan and above so tools like Claude, ChatGPT and Cursor can read feedback, update the roadmap and publish changelogs.
Is ProductBridge GDPR compliant, and where is my data stored?
Yes. ProductBridge is GDPR compliant and acts as a processor under a Data Processing Agreement available on request. Customer data is hosted on AWS in the EU, with the database and files in Paris and vector search in Frankfurt, encrypted with TLS 1.2+ in transit and AES-256 at rest. Your data is never used to train AI models. We have not completed a SOC 2 Type II audit yet, but every control, subprocessor and retention rule is documented on our security page, and we will answer any security questionnaire you send us.
Stop stitching six tools together.
Put support, help, surveys, feedback, roadmap and changelog on one customer record.
One flat price. No tracked-user meter.
Free plan · Flat pricing from $29/mo — never per tracked user · No credit card